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1. Booking & Payment
How do I make a booking?
Bookings can be made directly through our website. A confirmation email will be sent once your reservation is complete.
What payment methods do you accept?
We accept major credit and debit cards. Full payment details will be provided at the time of booking.
2. Cancellations & Changes
What is your cancellation policy?
Cancellation policies vary by property. Please refer to the policy displayed during booking or in your confirmation email.
Can I change my booking dates?
Date changes are subject to availability and the applicable cancellation policy.
3. Check-in & Check-out
What time is check-in and check-out?
Check-in is from 3:00pm and check-out is by 10:00am, unless otherwise stated.
Is self check-in available?
Yes, most properties offer secure self check-in. Details will be provided prior to arrival.
Who can I contact if I need assistance?
Our local team is available before and during your stay. For urgent matters, please contact us by phone or WhatsApp.
Is support available outside office hours?
Yes, emergency assistance is available for in-stay issues.
Is Wi-Fi included?
Yes, complimentary Wi-Fi is available in all properties.
Are linens and towels provided?
Yes, fresh hotel-quality linens and towels are provided for every stay.
Are pets allowed?
Pet policies vary by property. Please check the individual listing for details.
Are parties or events permitted?
No. Parties and events are not permitted in our properties.
Is parking available?
Parking availability varies by property and will be detailed in the listing.
How do I get to the property?
Arrival and access information will be provided before your check-in date.
Do you offer concierge or local recommendations?
Yes, we’re happy to assist with local tips and personalised requests to enhance your stay.